All players aged 12 and under must be accompanied by an 18+ player.
Due to their complexity, we recommend our games to players aged 13+, however, younger players always enjoy themselves (even our creepier games in the basement), so it’s up to them if it sounds like fun and up to you if you think the theme is suitable.
We’re on St. Mary Street – Just down from the Cardiff Castle and across from the Cardiff Market. There’s a map at the bottom of this page and a button under it to give you directions to take you straight to our door.
All the games in their nature are thrilling, but there’s nothing scary to worry about! Some may contain a small jump-scare. Please contact us if you are concerned.
Although our creepier basement games, ‘Z – The Zombie Apocalypse’ and ‘Oculus The Serial Killer’, are horror-themed, they are not horror experiences. We aim for excellent design, immersion and gameplay, not a high scare factor! We do not use live actors in our games.
Once a game has been booked, it cannot be moved or cancelled.
All of our games are non-refundable and non-transferable.
You can get hints from the Game Masters who supervise your game via the cameras and microphones in the room. They will send you help at the appropriate time if you really are struggling!
Please be punctual and arrive 5 minutes before the start of your time slot.
This will allow time for your brief, lockers & toilets etc. We will do our best to accommodate you if you are late, but we can’t guarantee that you will still be able to play.
Our games rooms may involve a little crawling, ducking, and climbing up a few steps.
If you struggle with any of these activities, have any health issues you think we would need to know about, or, if you struggle with stairs, please call before you book and we can offer some best advice based on your needs.
Unfortunately we do not have wheelchair access as all our games are on floors 1, 2 or in the basement.
Our rooms are designed for 2-6 players. The more of you there are, the easier and cheaper it is per person. The rooms are private and for your party only and not shared with any of the public.
Absolutely. Large groups often come and play our games. Our 7 available game rooms hold 2-6 players, so we can accommodate up to 42 players per hour session. For groups larger than that, please give us a call at 029 2167 9700. Also, we have a great food & drink discount with Franco Manca! Every booking with us gives you 15% off the bill, most of our groups make the most of that offer.
Yes, you can! The rooms are all of a reasonable size and you will not find yourself in an enclosed space. You can leave the room at any point if you so wish. We quite often get players with claustrophobia and we are surprised at how little of an issue it is to them.
None of our games is overly physical, and we have had many pregnant people playing our games. See the ‘Are your games accessible?’ FAQ for details on health.
One of the things that have made Escape Rooms successful around the world is that they can be enjoyed by everyone for every occasion. From babies to grandparents, we’ve seen all ages of friends and families take on the adventure. We also see gamers, couples and school trips coming by the busload, all enthusiastic about their 1-hour game. Some people celebrate, while others book corporate team buildings for all of their colleagues.
Talking about celebration, we have had 4 proposals here!!!
And OH, don’t forget! We are dog friendly, so bring the pup along!
